Personnel Accountability

Federal agencies have an obligation to safeguard their workforce and create a resilient security infrastructure. AtHoc Account helps federal agencies by delivering an automated, efficient, FedRAMP-authorized solution to account for people in real-time.

As the #1 provider of crisis communications to federal agencies, our team spent more than a year understanding and validating accountability needs across Federal agencies:

Do These Challenges Sound Familiar?

Meeting Federal Mandates

"As a federal civilian agency, we must account for our people to comply with federal mandates."
"I'm not sure how secure my solution really is today."

Accounting for People Efficiently

"When accounting for personnel in our building, we rely on gathering information from monitors, clip boards and phone trees."
"Collecting all individual statues is a mess and can't scale during a large crisis."

Reporting Status in Real Time

"Our manually gathered reports never account for 100% of our people."
"Reports for leadership takes hours or days, delaying response and recovery time."

Understanding Who is Affected

"Our personnel are constantly on the go and it is hard to keep track of their locations."

AtHoc Account Helps Overcome These Challenges

AtHoc Account for federal agencies puts you in control - and not at the mercy - of your crisis communication plan.

One System, One View

Serves as a single authoritative source for accountability information.
Compiles safety details from multiple sources including directly from:
- Individuals
- Call centers
- People responding on behalf of others
- Accountability officers
- 3rd party integrations
Integrates with the BlackBerry AtHoc platform creating a unified crisis communication solution.

Automate Your Personnel Accountability Process

Eliminate manual processing of data from across various spreadsheets, call trees, and people.
Automated process improve quality of results.

Rely on Unsurpassed Security, Flexibility, and Scalability

AtHoc Account is the only FedRAMP authorized personnel accountability solution.
Scalable solution for an enterprise or a single individual.

Achieve Operational Resiliency

Real time safety status enables leaders to respond more effectively.
Reduce downtime and response costs by allocating recovery resources efficiently.

Real-time Reporting

On demand reports accurately share safety status over time.
At a glance dashboard provides operators situational awareness and one click reporting.

Comply with Federal Mandates

Department of Homeland Security: DHS Directive 008-04
ISO 22301 and other business resilience standards
Safety law emergency plans under OSHA and Canada's equivalent
Department of Defense: DoDI 3001.02
Department of Veterans Affairs: VA Directive 0325
FEMA Guidance Directives: FCD 1
OPM Accountability: Executive Order 13197

Frequently Asked Questions

Question: With AtHoc Account, how fast can I export a report?

Answer: With AtHoc Account you always have a single up to date dashboard that aggregates user status set by alert responses, system operators, call center employees, and designated Accountability Officers. At any point, you can quickly export the consolidated as a pdf with charts and graphs to communicate out. You can also export to a CSV file for more advanced reports in Excel or a third party tool.

Question: Are there US Government entities using AtHoc today?

Answer: Yes, BlackBerry AtHoc's networked crisis communication platform is used to protect more than 70% of federal government personnel, including the US Army, Navy, Air Force, and Marines, Department of Treasury, Department of Veterans Affairs, Department of Energy, the Federal Aviation Administration, and many more.

Question: What is the difference between AtHoc Account and AtHoc Alert?

Answer: The ability to get critical information to a group of people is important when a crisis happens. Using a multi-channel approach is key to ensuring notifications aimed at protecting people and operations get to the right people at the right time. AtHoc Alerts has met this need to blast out and even collect responses for many customers by enabling them to send individual messages at critical times to a specific set of users and devices. However, to truly manage communication during the entirety of an event – especially one where the need to know the status of every person is a priority – has proven to be challenging. Manually compiling responses from multiple Alerts takes time and as soon as the situation changes, requiring updated information to be shared, initial data and insights can be out-of-date.

AtHoc Account solves this problem but collecting information from multiple sources in an ongoing fashion. Users can change their status, managers can respond on behalf of other team members, data can be collected from call centers or other sources and continuously updated in a single view. The result is a powerful real-time view of personnel safety which provides leadership with the trusted source of information they need to respond during a crisis. Previously, gathering this data could have taken hours or days; with AtHoc Account the process is automated and efficient.

Question: How many users can this platform support?

Answer: AtHoc Account is built on that same unified, secure platform as AtHoc Alert. This allows it to support tens of thousands of users in a single event. AtHoc Account is available as a cloud hosted solution or a hybrid cloud/on-premises deployment.

Question: How can I use AtHoc Account?

Answer:

AtHoc Account is an application made to be the most efficient way to get 100% responses from users and leverage as many different ways to do this as possible. There are out of the box templates pre-made to assist in these non-crisis situations.
Perform regular drills with the "Routine Accountability Exercise" template to evaluate the effectiveness of workflow processes, accuracy of data, and end-to-end experience for users.
Use the "Incident Mitigation/Prevention" template to ensure awareness of preventive or mitigation measures for seasonal events. For example, make sure every employee is knowledgeable about airborne viruses or hurricane season and have completed preventative steps.
Use the "Incident Preparedness" template when a threat is imminent and your people need to take action. For example, have users evacuated the area or are they sheltering in place?
After an incident, perform recall of key team member to restore operations with the "Restore Business Operations" template.

Question: What is the deployment process for AtHoc Account?

Answer: AtHoc Account is available as license and can be deployed in the cloud or via an on-premises implementation. AtHoc's cloud offering for US Federal government agencies is the only FedRAMP authorized solution available.

Question: What if I don't have contact details for all employees and contractors?

Answer: AtHoc Account does not require up-to-date contact details for every person in order to be successful. It leverages key people in your organization to set status on behalf of others who are unreachable or unable to respond for themselves. Instead of building your process around phone trees or a simple notification system, you can take advantage of multiple methods to collecting user status.

Question: Is AtHoc Account FedRAMP authorized?

Answer: Yes, BlackBerry AtHoc is the first and only FedRAMP Authorized Crisis Communication Software.

Leave No One Behind
Introducing AtHoc Account

Account for 100% of your people to achieve operational resiliency

Do These Challenges Sound Familiar?